Frequently Asked Questions

How can I find out where you’re going to be?  
Check out our calendar.  We keep it updated with our show schedule, Deb’s teaching, and anything else we might be doing that would be of interest to you.

I’d like to take a class with Deb.  How can I find her teaching schedule? 
Our calendar includes this information.  Any classes she is teaching will be posted there, along with contact information for signup.

I’d like to have Deb teach a class for my shop/guild/retreat.  Where can I get information on classes that are available, her teaching fees, availability, etc? 
Deb has a very busy calendar, so unfortunately there isn’t much time available for teaching, as much as she loves it.  BUT, we do have an incredible group of Certified Instructors who have successfully completed Deb's intensive training course on the tools and how to effectively teach them. We highly recommend each and every one of our Certified Instructors, and know they will do a great job for you. Their contact information, as well as the geographic area they teach in, is on our Certified Instructor page, here.

I’m a pattern designer and would love to recommend your rulers in my patterns.  Is that OK?  How do I get permission? 
We love it when pattern designers want to recommend our rulers.  Just send us an email to let us know you’d like to do that, and we’ll send the OK, along with the instructions on how to correctly refer to the ruler.  It’s that easy! We also have a Designer's Gallery for pattern designers who design patterns for our tools. Check it out here. For more information on getting your patterns posted here, contact Sue at tuckersm180@gmail.com.

Where’d you come up with the name Studio 180 Design? 
Creativity involves looking at things in different ways – you could say 180 degrees different from everyone else.  Deb’s creativity in ruler design is a hallmark of the company.  Hence Studio 180 Design.

Do you sell your tools through distributors or big chain stores?  
No, we sell directly to quilt shop owners, professional teachers, and through our wholesale website.  That helps keep your costs down and helps keep your local quilt shop in business as well.

Can I use Deb’s tools with other patterns?  
Absolutely!  Each of the fundamental tools is designed to work with basic units that you will see in many different patterns and projects.  The charts included with Deb’s tool instructions makes it easy to convert patterns to follow Studio 180’s philosophy of oversizing and trimming down for better accuracy and easier piecework.

How can I make a pattern larger or smaller?  
You can easily accomplish this with Deb’s tools because of the range of sizes offered on each.  Simply change the basic unit size, do a little calculation for some of the setting and bordering pieces and you can actually make many of our projects larger or smaller pretty quickly.  

I’ve forgotten how to use the tool, can you help me?  
We certainly can!  Each of our tools have free demonstration videos available to anyone who has access to a computer or the internet.

 

Shipping

How long will it take to get my order?
We ship all order we receive within 48 hours (and frequently within 24 hours!). Shipping is through the USPS using their flat rate boxes and is shipped from North Carolina USA, so depending on how close you are to us, it might take a few more or a few less days.

 

Payment

Coming Soon.
Coming soon.

 

Orders

How do I make an order?
Well, the good news is that by finding this answer, you've found the right place to purchase our tools online. Using the navigation bar up at the top of the page, click on the "ALL PRODUCTS" text to be taken to the Studio 180 Design online store. You then simply select the product you'd like and add it to your cart.

Why am I getting an error when I try to check out? 
Make sure that you've completely filled out all the appropriate fields on the checkout page including your name, address and payment info. If things still aren't working, it might be the computer system. Be patient and try again in a little while, and if you're still having problems, email us at Studio180DesignCustomerService@gmail.com and we'll see if we can track down the problem.

How do I make changes to my order?
Unfortunately we cannot make changes to any order once the transaction has been completed. 


How do I cancel an order?
If you need to cancel your order, please email us immediately. If your order has not already been processed by our warehouse staff, we will cancel your order and send you a full refund. 

How do I return an order?
Coming soon.

Where is my order?
Coming soon.

I received a faulty item, what do I do?
Coming soon.